Privacy policyand cookie policy

Who we are

This website is operated by Advocate Roofing and Construction, trading as Built by Advocate, a licensed Certified Roofing Contractor (CCC1335155) and Certified Building Contractor (CBC1270530) based at 700 E Union St Suite 165, Jacksonville, FL 32206. This policy covers builtbyadvocate.com and the information you give us through it, by phone or by text.

What we collect

Information you give us. When you fill in a form, call us or text us, we collect what you send: your name, phone number, the property address, and whatever you tell us about the project. If you apply for a job through the careers form, that includes what you put in your application. We ask for the minimum needed to quote the work and get in touch about it.

Information collected automatically. Like most websites, ours records basic technical information when you visit: the pages you view, the site or search that sent you, your approximate location derived from your IP address, your browser and device type, and how long you stayed. If you decline cookies, this is limited to what the hosting infrastructure logs to serve the page and keep it secure.

We do not ask for and do not want financial account details, social security numbers or health information through this website.

How we use it

To answer you, schedule an inspection, prepare an estimate, do the work, pull the permit, and handle warranty or service questions afterwards. We also use aggregate site statistics to work out which pages are useful and which are not, and, where you have allowed it, to measure whether our advertising is worth running.

We do not sell your personal information, and we do not rent or trade your contact details to third-party marketers.

Calls and text messages

Our phone number takes calls and text messages. If you text us, we use your number to reply about your enquiry and your project: scheduling, arrival windows, estimates and follow-up. Standard message and data rates from your carrier apply. You can tell us to stop contacting you at any time and we will.

When we share information

Only where it is needed to do the work or run the business. That means the crew and, occasionally, a licensed subcontractor brought in for a specialist part of the job; suppliers and manufacturers where a warranty has to be registered in your name; building departments where a permit is pulled; a title agency where we have agreed to be paid at closing; and the service providers who host this site, deliver our forms and provide our analytics.

We also share information where the law requires it, or where it is necessary to establish or defend a legal claim. Nothing else.

Cookie policy

A cookie is a small file a website stores in your browser. This site uses two kinds, and only one of them runs before you agree to it.

Strictly necessary. A single stored value that remembers your cookie choice so the consent banner does not reappear on every page. It contains your answer and nothing else. Without it the site cannot honour your decision.

Analytics. Cookies set by Google Analytics that tell us how the site is being used. These load only after you press Accept.

Consent Mode v2, denied by default. Before anything else loads, this site tells Google that analytics storage, advertising storage, advertising personalisation and ad user data are all denied. That instruction is set on the first line of every page load, not after it. Pressing Accept upgrades it; pressing Decline leaves it denied and the analytics tags stay switched off.

Changing your mind. Your choice is stored in your own browser. Clearing your browser’s site data for this domain removes it and the banner will ask again on your next visit, so you can choose differently. You can also block or delete cookies entirely in your browser settings. The site is built to work normally either way.

Analytics

We use Google Analytics 4 to understand traffic to this site, and only with your consent. It tells us things like which service pages get read and which search terms bring people here. Google processes that data on our behalf under its own terms and privacy policy. We do not use it to identify you personally, and we do not upload your name, phone number or address into it.

How long we keep it

Project records (estimates, contracts, permits, inspection photos and warranty registrations) are kept for as long as we may need them to support the work, honour a warranty, or meet Florida’s record-keeping and licensing requirements. Enquiries that never became projects are kept only as long as they are useful for following up. Analytics data is retained according to the settings in our Google Analytics property.

Your choices

Call or text us at (904) 707-6546 and ask. You can ask what we hold about you, ask us to correct it, ask us to delete what we are not required to keep, or ask us to stop contacting you. We will not make you jump through hoops for any of that. Note that we may need to keep records tied to a completed project, a permit or a warranty even after you ask us to stop contacting you.

Security

This site is served over HTTPS, and form submissions are transmitted encrypted. We limit access to enquiry and project information to the people who need it to do their jobs. No website or system is perfectly secure, and we will not claim otherwise: what we can say is that we do not collect payment details through this site, so there are none here to lose.

Children

This site is meant for adults arranging work on a property. It is not directed at children, and we do not knowingly collect information from anyone under 13. If you believe a child has sent us information through this site, call us and we will remove it.

Links to other sites

We link out to manufacturers, industry associations and state programmes where it is genuinely useful. Those sites have their own privacy policies and we do not control what they collect. Read theirs before you hand them anything.

Changes to this policy

If we change how we handle information, we will update this page and change the date at the top of it. Material changes will be reflected here rather than announced somewhere you would have to go looking for.

How to reach us

Questions about this policy, or about anything we hold on you, go to the phone. Call or text (904) 707-6546, or use the contact form. You can also write to us at 700 E Union St Suite 165, Jacksonville, FL 32206.